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Freshworks

Logo of Freshworks, a company that provides software solutions for customer engagement and business operations.

Freshworks Review and Product Details

What is Freshworks?

About Freshworks

Freshworks is a pioneering software development company that specializes in delivering modern, cloud-based business solutions. With an emphasis on innovative design and customer satisfaction, they provide tools that cater to various business needs, including customer support, IT service management, and sales automation. Their suite of products is designed to empower organizations of all sizes to enhance their service operations and drive engagement effectively.

Services Offered

  • Freshdesk: A ticketing solution aimed at streamlining customer service operations.
  • Freshservice: IT service management that allows teams to handle assets, incidents, and changes efficiently.
  • Freshchat: An AI-driven live chat solution that engages customers seamlessly.
  • Freshsales: An intuitive CRM system powered by AI to boost sales and productivity.
  • Freshmarketer: A comprehensive marketing automation platform for multichannel campaigns.

Integration into Automated AI Outreach Ecosystem

In the realm of automated AI outreach, Freshworks plays a critical role by equipping businesses with the necessary tools to streamline communication and enhance customer interaction. Their AI-powered solutions, such as Freshchat and Freshsales, integrate advanced automation technologies that facilitate personalized customer engagement across multiple channels. This ability to automate interactions not only improves efficiency but also helps businesses maintain a consistent and responsive outreach strategy.

Freshworks Pricing

Freshworks Plans and Pricing Overview

Freshdesk

  • Free Plan: $0 for up to two agents
  • Growth Plan: $15/agent/month, billed annually
  • Pro Plan: $49/agent/month, billed annually
  • Pro + AI Copilot Bundle: $78/agent/month, billed annually
  • Enterprise Plan: $79/agent/month, billed annually

Freshcaller

  • Free: $0/agent/month + pay/min, billed annually
  • Growth: $15/agent/month + pay/min, billed annually
  • Pro: $39/agent/month + pay/min, billed annually
  • Enterprise: $69/agent/month + pay/min, billed annually

Freshservice

  • Starter: $19/agent/month, billed annually
  • Growth: $49/agent/month, billed annually
  • Pro: $99/agent/month, billed annually
  • Enterprise: Custom pricing, contact for a quote

Freshsales

  • Free plan: $0 for 3 users
  • Growth: $9/user/month, billed annually
  • Pro: $39/user/month, billed annually
  • Enterprise: $59/user/month, billed annually

Freshchat

  • Free: $0, free forever up to 10 agents
  • Growth: $19/agent/month, billed annually
  • Pro: $49/agent/month, billed annually
  • Enterprise: $79/agent/month, billed annually

Freshdesk Omni

  • Growth: $29/agent/month, billed annually
  • Pro: $69/agent/month, billed annually
  • Enterprise: $109/agent/month, billed annually

Freshmarketer

  • Free: $0/month, with 100 marketing contacts
  • Enterprise: $15/month, with 500 marketing contacts

This information has been gathered from various Freshworks pricing pages. Please check their official site for the most accurate and up-to-date details.

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FAQs

Some of the most common FAQ's we get about Freshworks

What features does Freshworks offer for sales outreach automation?
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Freshworks offers features such as personalized email sequences, automated follow-ups, task reminders, analytics for outreach performance, integration with CRM systems, and customizable templates to streamline sales outreach automation.

How can Freshworks improve my sales outreach efficiency?
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Freshworks enhances sales outreach efficiency through automation of repetitive tasks tracking activities and providing analytics to optimize the sales process allowing sales teams to focus more on selling and less on administrative tasks.

What types of integrations does Freshworks support for enhancing sales outreach?
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Freshworks supports integrations with CRM tools, marketing automation platforms, communication apps, and productivity tools such as MailChimp, Zapier, HubSpot, and Google Calendar to enhance sales outreach.

What kind of support and resources does Freshworks provide for users of their sales outreach automation tools?
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Freshworks offers sales templates, eBooks, community support, training, and certification resources for users of their sales outreach automation tools.

What pricing plans does Freshworks offer for their sales outreach automation services?
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Freshworks offers a Free Plan, Growth Plan at $9/user/month, Pro Plan at $39/user/month, and Enterprise Plan at $59/user/month, with annual billing.

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